Having other issues with your order?
We have found out that there has been a disconnect between USPS and the building I ship out of. Packages are being picked up but not scanned. This has happened to more than just The Mouse Merch Box in the building my office is in. We are actively loo
If your order is delayed, please reach out. Sometimes it takes the mail services 24-48 business hours to update tracking. If you have a tracking number, please reach out to your local mail. If your box is sitting in "waiting for USPS to pick up packa
Currently, we can only offer refunds on damaged product. We cannot offer refunds on our mystery boxes as it is a mystery. We can however offer store credit! If you really just are not a fan of the box you received, you can send it back to us and we w
*UPDATE 6/19/2023*. Mystery Boxes will now ship on the 15th of every month (if the 15th is over the weekend or a holiday, it will ship the Friday before). If you order goes through anytime on or before the 15th, it will ship on the 15th. EXAMPLE: You
If you have a tracking number and it has not updated, let us know and we will contact our rep at the respective delivery company and most likely find the order. We have a 9/10 success rate finding the package. If we cannot find the package, we will c
Product delays can happen from time to time from our product partners to us. This can be due to weather, moving, shipping partner delays and more. This will cause delays and it is something out of our control. *UPDATE 5/16/2023*. We got more orders t
Sometimes this happens. If you get duplicate merchandise in your box, please send us a picture of the merch you got (the original and the duplicate) and we will work with you on how you would like to proceed